To access your subscriptions, invoices and storage space information, click your account menu person_outline in the top right of any screen and then SUBSCRIPTIONS & INVOICES or click this direct link.
Subscriptions
The screen allows to:
- see the status of your subscription
- activate or disable the automatic renewal
- purchase more storage space for your own corpora
- change the payment card
Storage space
Additional storage space can be purchased at any moment or the size of the storage space can be decreased.
Increasing the storage space
Immediately, you will only be charged the amount corresponding to the remaining part of your current subscription period. You will be charged the full amount from the beginning of the next subscription period.
Example: your subscription period renews on the 20th of each month, and you increase your storage space on the 10th. You will be charged immediately for 10 days of the increased storage space. You will be charged the full monthly fee on the 20th, together with your subscription.
Decreasing the storage space
The storage space can be decreased at any moment. No money will be refunded for the unused part of the subscription period. It is therefore best to decrease the storage space towards the end of your subscription period.
Invoices
Invoices can be downloaded within two days of the payment. If the invoice is not available, email inquiries@sketchengine.eu
Review your billing details carefully (confirm with your institution which details are required for reimbursement). Issued invoices for completed payments cannot be changed.
FAQs
How to check the subscription and payment status?
Log in to Sketch Engine, click My account (at the top-right corner of the screen) and select Subscriptions & Invoices.
Where can I find the invoice for my payment?
Log in to Sketch Engine, click person_outline (at the top-right corner of the screen) – My account – SUBSCRIPTIONS AND INVOICES. If the invoice is not found, please contact inquiries@sketchengine.eu
How can I increase my user space?
Subscription paid online by card
To increase the user quota (space for your user corpora), log in to Sketch Engine and click My account (at the top-right corner of the screen) and select Subscriptions & Invoices. Make sure the automated renewal is active. Click More space to buy additional space.
Subscription paid by bank transfer
Please contact inquiries@sketchengine.eu.
I need to change my invoicing address.
Log in to Sketch Engine, click My account (at the top-right corner of the screen) and select Subscriptions & Invoices, then click Change in the Invoice address section.
In case of difficulties, please contact inquiries@sketchengine.eu.
How do I update my credit/payment card details?
If your account subscription has not expired yet
- go to person_outline My account – SUBSCRIPTIONS AND INVOICES
- click Change payment card.
If your account subscription has expired already:
- log in to your account
- click SUBSCRIBE to set up a new subscription with a new card.
