To access your subscriptions, invoices and storage space information, click you account menu more_vert in the top right of any screen and then SUBSCRIPTIONS & INVOICING or click this direct link.

Subscriptions

The screen allows to:

  • see the status of your subscription
  • activate or disable the automatic renewal
  • purchase more storage space for your own corpora
  • change the payment card

Storage space

Additional storage space can be purchased at any moment or the size of the storage space can be decreased.

Increasing the storage space

Immediately, you will only be charged the amount corresponding to the remaining part of your current subscription period. You will be charged the full amount from the beginning of the next subscription period.

Example: your subscription period renews on 20th of each month, you increase your storage space on the 10th. You will be charged immediately for 10 days of the increased storage space. You will be charged the full monthly fee on the 20th together with your subscription.

Decreasing the storage space

The storage space can be decreased at any moment. No money will be refunded for the unused part of the subscription period. It is therefore best to decrease the storage space towards the end of your subscription period.

Invoicing

Invoices can be downloaded within two days of the payment. If the invoice is not available, email inquiries@sketchengine.eu

FAQs

How to check the subscription and payment status?

Log in to Sketch Engine, click My account (at the top-right corner of the screen) and select Subscription & Invoicing.

Where can I find the invoice for my payment?

Log in to Sketch Engine, click My account (at the top-right corner of the screen) and select Subscription & Invoicing. If the invoice is not found, please contact inquiries@sketchengine.eu

How can I increase my user space?

subscription paid online by card

To increase the user quota (space for your user corpora), log in to Sketch Engine and click My account (at the top-right corner of the screen) and select Subscription & Invoicing. Make sure the automated renewal is active. Click More space to buy more space.

subscription paid by bank transfer

Please contact inquiries@sketchengine.eu.

I need to change my invoicing address.

Log in to Sketch Engine, click My account (at the top-right corner of the screen) and select Subscription & Invoicing, then click change in the Invoice address section.

In case of difficulties, please contact inquiries@sketchengine.eu.

How do I update my credit/payment card details?